Refund Policy

Thank you for shopping at Detail Ease. We offer a 30 Day Refund Guarantee from the date of your purchase. Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

REPLACEMENTS AND REFUNDS:

30 Day Money Back Guarantee. If you are not satisfied with the product please email our Customer Support Team

Once a member of our team has assessed your issue, we will contact you with the status of your replacement or refund.

Please allow for up to 2 days to hear a response from us. If your refund is approved, we will initiate a refund to the original payment method that you used.

In the case you no longer have that payment method, we are only able to issue store credit.

Any refund offered will include the original shipping cost.

You will receive the credit within a certain amount of days, depending on your card issuer’s policy.

Please note that a refund can take up to 10 business days to appear in your statement but could take as long as two billing cycles.

We appreciate your patience! After 30 days of the order being delivered, we are no longer able to replace or refund any order.

RECEIVED THE WRONG PRODUCT:

If you received the wrong product, please email info@detailease.co.za. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received.

In this instance, we will ship a replacement of the correct order to you. Refunds will not be issued.

LATE ARRIVAL OF ORDER:

While we try our level best to ensure you receive your order within 2-4 days of your purchase, we can not guarantee that due to the ongoing COVID-19 pandemic and other unforeseen circumstances that may affect shipping and inventory issues.

We are unable to refund for items not being delivered by a specific date, special occasion, or holiday.

Each product description states how long shipping could take.

Please take note of this when ordering.

Once an order has shipped we will no longer be able to edit or cancel the order.

RETURN ADDRESS PLEASE NOTE:

Unless a return is approved by our customer service department, refunds will not be given for items returned to this address.

There are no exceptions.

CONTACT US:

If you have a questions on how to return your order to us, please contact us at info@detailease.co.za