SHIPPING
We offer free shipping anywhere in South Africa, to orders over R1000.00 or R79.95 Flat Rate Shipping.
Orders are processed and shipped within 24 hours from the time an order is placed (excludes weekends and holidays). Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-3 business days (excludes weekends and holidays) for delivery.
If a mistake was made when placing the order, or you would like something changed, please mail sales@detailease.co.za with your request, within 24 hours from placing the order. If your order has not been delivered within 7 days from ordering, please email our team sales@detailease.co.za
Once order ships, an email with tracking information will be sent to you automatically. We express ship all orders door to door with our prefered courier service.
If there are any missing products in your order, please contact Customer Service at sales@detailease.co.za to request assistance on items missing.
Any item(s) that are missing will need to be reported within 7 days of delivery.
We currently do not offer international shipping. If you are outside of South Africa, please email - sales@detailease.co.za and a representative from our sales team will assist you further.
Detail Ease provides a 100% satisfaction guarantee pending appropriate and reasonable use of products for their intended purpose. Abuse, modification, alterations, or use of any product outside its intended or described purpose can be grounds for denial of refund or return claims. All products are covered against manufacturer defects and are not covered for normal wear and tear. Consumable items such as towels, pads, and applicators will be covered against defects for their average useful life as defined by Detail Ease. Partial credit is possible in place of non-warranty returns or items returned in a condition indicative of improper or unintended use. Warranty and guarantee apply to the original owner only and are non-transferable. Proof of purchase is required.
All products may be returned within 14 days of delivery, pending approval by a member of the Detail Ease customer service team. To return items to Detail Ease for warranty, guarantee, or satisfaction claims, please contact our customer service team by emailing sales@detailease.co.za
If items or packages are damaged, please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within 7 days of delivery.
We may request proof in order to assess the damage. Example: a picture of the box and damaged item(s).