Privacy Policy

Welcome to www.detailease.co.za (the “Website”).

This Privacy Policy (the “Privacy Policy”) sets forth Detail Ease practices regarding the collection, use, disclosure, and maintenance of information that you may provide when you interact with us via this Website and certain related services, e-mails, and other communications that link to or reference this Privacy Policy.

Please be sure to read this entire Privacy Policy before using or submitting information to this Website Policy.

The policy of Detail Ease is to respect and protect the privacy of our Website users (“Users”).

To fulfil this policy, the Website agrees to exercise the precautions set forth in this Privacy Policy to maintain the confidentiality of information provided by you in connection with accessing and using the Website and in any e-mail, text, and other electronic messages between you and the Site.


Your Consent

Please read this Privacy Policy carefully to understand our current policies and practices with respect to your information and how we will treat it.

By accessing or using the Website, including by submitting your information to the Website, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, your choice is not to use the Website.


Changes to the Privacy Policy

This Privacy Policy may change from time to time.

Your continued use of the Website after we make such changes shall constitute your acceptance of those changes.

It is recommended that you check this page periodically for updates.

Changes will not apply retroactively to personal information that was collected before the changes to the Privacy Policy were made, except as may be required by law.


Our Commitment to Children’s Privacy

Protecting the privacy of children is especially important.

This Website is not intended for people under the age of 16.

We never knowingly collect information from persons we know to be under the age of 16, and no part of our Website is designed to attract anyone under the age of 16.

If you are under 16, do not use or provide any information on this Website, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

If you believe we might have any information from a child under 16, please contact us at info@detailease.co.za.

We encourage parents to talk to their children about their use of the Internet and the information they disclose to websites.


Information We Collect About You and How We Collect It

Like many websites, this Website actively collects information from its Users.
We may collect personally identifiable information about you (that is, information that can be uniquely identified as belonging to you, such as your full name, email address, mailing address, and phone number, and billing information).

We may also collect information that is about you but individually does not identify you, and information about your Internet connection, the equipment you use to access our Website, and usage details.

We collect this information (i) directly from you when you provide it to us; and (ii) automatically as you navigate through the Website, such as IP addresses and information collected through cookies.

Some areas of this Website may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, and order processing) or to participate in a particular activity (such as sweepstakes or other promotions).

You will be informed at each information collection point what information is required and what information is optional.


Disclosure of Information

We may disclose your personal information to contractors or service providers that help us provide services to you or deliver products to you.

For example, we will disclose your billing information to payment processors to process your order transaction, shipping address to shipping contractors to deliver a product to you, and, at times, your email address to email fulfilment contractors to send you emails from us.

We may share some or all of your personal information with our parent company, any subsidiaries, joint venturers, or other companies under common control with Detail Ease, in which case we will request that these affiliates honor this Privacy Policy.

If our company or our assets are acquired by another company, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

We may disclose your personal information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas, judicial proceedings, court orders, or warrants served on us; or (b) protect and defend our rights or property or the rights or property of third parties.

From time to time, we make the email addresses of those who access our Website, or otherwise provide an email address to us, available to other organisations.

If you do not want us to share your email address with other companies or organisations, please let us know by calling customer service at 010 003 6033.

Persons who supply us with their telephone numbers may also receive telephone contact from other companies.

You can, however, have your name put on our do-not-share list by calling customer service at 010 003 6033.

You will be asked to provide us with your name and phone number.

We will use reasonable efforts to remove your name from the list we share with other organisations.

We may disclose your personal information to contractors, service providers, or third-party marketers that help us provide services and deliver products or advertisements to you.


Security of Information

You can be assured that personal information collected through the Website is secure and is maintained in a manner consistent with current industry standards.

The importance of security for all personal information associated with our users is of utmost concern to us.

Your personal information is protected in several ways.

Your personal information resides on a secure server that only select Detail Ease employees and contractors have access to via password.

In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third-party vendors, processing agents, and distribution institutions.

They receive the information needed to verify and authorise your credit card or other payment information and to process and ship your order.

Detail Ease does not independently store any payment information of its Users on its servers.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.

As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

Moreover, where you use passwords, ID numbers, or other special access features on this Website, it is your responsibility to safeguard them.


Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Website, we may use automatic data collection technologies, such as IP addresses, cookies, Internet tags, and navigational data collection, to collect certain information about your equipment, browsing actions, and patterns. This Website may collect IP addresses.

An IP address is a number assigned to your computer by your Internet service provider (ISP) so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer).

We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our Website, and administer and improve services to our consumers.

A “cookie” is a bit of information that a website sends to your web browser that helps the website remember information about you and your preferences.

This Website uses cookies.

“Session cookies” are temporary bits of information that are erased once you exit your web browser or otherwise turn your computer off.

Session cookies are used to improve navigation on websites and to collect aggregate statistical information.

This Website uses session cookies.

“Persistent cookies” are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete them.

Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., a username), helping to determine what areas of the website users find most valuable, and customising the website based on your preferences.

This Website uses persistent cookies.

“Internet tags” (also known as pixels, single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell a website server information such as the IP address and browser type related to the user’s computer.

This Website uses Internet tags.

“Navigational data” (log files, server logs, and clickstream data) and Internet tags are used for system management, to improve the content of a website, market research purposes, and to communicate information to users.

This Website uses navigational data.

Internet-Based Online Advertisements
We, or a data provider we have engaged, may place or recognise a unique cookie on your browser to enable you to receive customised ads, content, or services.
No personally identifiable information is on or connected to these cookies.

Customised ads are intended to be relevant to you based on information we or an online advertising network serving the ad collect about your online activities here and elsewhere over time.

For example, anonymous information collected across multiple Internet sites that you visit over time may enable the ad network to predict your preferences and show you ads that are most likely to be of interest to you.

Some of these networks may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program.

To learn more about your choices relating to networks that participate in the DAA Program, including how to opt out of this category of advertising, please visit http://aboutads.info/choices.


Links

This Website may contain links to websites of third parties not affiliated with Detail Ease.

This Privacy Policy will not apply to these third-party websites (collectively, “Third-Party Websites”) and Detail Ease is not responsible for the privacy practices or the content of any Third-Party Websites, even where these Third-Party Websites indicate a special relationship or “partnership” with Detail Ease or the Website.

In most cases, we do not disclose personally identifiable information to those responsible for the Third-Party Websites.

The Third-Party Websites, however, may collect personal information from you when you visit the Third-Party Websites.

This collection of information is not subject to this Privacy Policy or under the control of Detail Ease To ensure protection of your privacy, always review the privacy policies of the websites you visit.